RESERVATIONS POLICY

 

Children Policy

Children 11 years old and below  stay for  free using existing bed.

 

Occupants

Occupants per room varies depending on bed configurations, extra person fee is Php. 1,800 per head per night, which includes roundtrip airport transfers and daily breakfast.

 

Cancellation/ Modification Policy

  • 50 % deposit is required prior to arrival to secure booking.

  • Cancellation within 10 days of arrival 50 % of total accommodation charge.

  • Cancellation within 5 days of arrival 100% of total accommodation charge.

  • No refund No Change No cancellation during peak times/holidays. (Christmas, Holy Week, Long Weekends, Chinese New Year, etc.

  • Payment for cancelled bookings due to force majeure is rebookable once, provided it is within six (6) months from the date of cancellation - subject to room availability & room rate differential increment

No-show

Guests who do not arrive within 24 hours of the check-in date and time of the hotel will be charged the total room cost of the reservation or no refund

Credit Card Fraud Control

If the card owner is not the one staying at the hotel, the guest is required to present clear photocopies of the front (for your privacy, we only need the first 6 and last 4 digits) and back (mask the last 3 digits or your CVV number) of the credit card used, a valid government issued photo ID of the card owner along with an authorization letter stating that the credit card holder has allowed the guest to use his/her card for the reservation.

Travel Agency Bookings

All changes or modifications for bookings made thru the travel agency or online travel engine should be escalated to them.

 

 

 

 

  © 2018 by Zenvea Hotel Coron